Frequently Asked
Questions — milyun

milyun requires a valid government-issued ID to verify your identity. Accepted IDs include a Philippine passport, SSS/UMID card, PhilSys National ID, driver's license, PRC ID, or Voter's ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC is a PAGCOR requirement and helps protect all players on the platform.

On the milyun Login page, click "Forgot Password" below the login form. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll sort it out for you.

No. milyun strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in your name without your knowledge, contact our support team immediately so we can investigate and secure your account.

Log in to your milyun account and go to Account Settings. You can update your contact number, email address, and communication preferences from there. Note that your full legal name and date of birth cannot be changed after KYC verification is complete — these are locked to match your verified ID. If there's a genuine error in your name or birthdate, contact support with supporting documents and we'll review your case.

milyun supports the most popular payment methods for Filipino players. You can deposit and withdraw using GCash, PayMaya / Maya, and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to your bank account are also accepted. Please note that cryptocurrency deposits and credit card gambling deposits are not available on milyun, in compliance with Philippine regulations.

The minimum deposit at milyun is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps as required by PAGCOR's AML compliance guidelines.

Withdrawal processing times at milyun depend on your chosen method. GCash and Maya withdrawals are typically completed within 1–3 hours after approval. Bank transfers take 1–3 business days depending on your bank's processing schedule — BPI and BDO are generally faster, while provincial banks may take slightly longer. All withdrawals require a completed KYC verification before they can be processed. The minimum withdrawal amount is ₱200.

First, wait up to 15 minutes as some transactions experience minor delays during peak hours. If your deposit still hasn't appeared after 15 minutes, take a screenshot of your GCash, Maya, or bank transaction confirmation showing the reference number, amount, and timestamp. Then contact milyun support at [email protected] with that screenshot and your account username. Our team will trace the transaction and credit your account manually if the payment was confirmed on our end.

milyun does not charge fees on deposits. For withdrawals, GCash and Maya transactions are free. Bank transfer withdrawals may incur a small processing fee of ₱15–₱25 depending on the destination bank — this is a standard interbank transfer fee, not a milyun charge. We always display any applicable fees clearly before you confirm a withdrawal request.

milyun offers a welcome bonus for new registered players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. Bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a certain number of times before you can withdraw winnings derived from it. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a total amount equal to the bonus multiplied by the stated number before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to withdrawable cash. Different games contribute differently — slots typically count 100%, while table games may count less. Check the specific bonus terms for details.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement is met. However, you can choose to forfeit an active bonus at any time through your account settings — this will remove the bonus balance and any associated wagering restrictions, allowing you to withdraw your remaining real-money balance. Once a bonus is forfeited, it cannot be reinstated.

Yes. milyun regularly runs reload bonuses, cashback offers, free spin promotions, and special event bonuses tied to major Filipino occasions and sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Promotions are announced via email and on the milyun promotions page. Make sure your email notifications are enabled in your account settings so you don't miss out on exclusive offers.

milyun offers a wide range of games designed for Filipino players. The library includes online slots with hundreds of titles, live dealer casino games (baccarat, roulette, blackjack, and sic bo), bingo, Tongits Go, and sports betting covering PBA, NBA, UFC, boxing, and more. New games are added regularly. You can browse the full game catalog from the milyun Casino page.

Absolutely. milyun is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, and manage your account directly from your smartphone — no app download required. Just open milyun.net in your mobile browser (Chrome or Safari recommended) and log in as usual. The mobile experience is smooth and fast, even on a standard LTE connection.

Yes. All games on milyun use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our game providers are audited by independent testing laboratories. Live dealer games are streamed in real time from licensed studios, adding an extra layer of transparency. milyun operates under PAGCOR oversight, which includes regular compliance checks on game fairness.

Tongits Go is the online version of Tongits, one of the most popular card games in the Philippines. It's a three-player rummy-style game where the goal is to reduce the total value of cards in your hand by forming sets and runs. milyun's Tongits Go features real-money tables with different stake levels, from casual ₱10 games to higher-stakes tables. Visit the Tongits Go page for a full guide on rules, strategies, and how to join a table.

milyun uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ firewalls, intrusion detection systems, and regular security audits to safeguard the platform. For more details on how we handle your data, read our Privacy Policy.

Yes. milyun strongly recommends enabling two-factor authentication (2FA) on your account. When 2FA is active, you'll need to enter a one-time code sent to your registered mobile number every time you log in from a new device. You can enable 2FA from your Account Security settings. This adds a critical layer of protection, especially important if you're accessing milyun from shared devices in internet cafes around Metro Manila or other public locations.

Act immediately. First, try to log in and change your password right away. If you can't access your account, use the "Forgot Password" option on the milyun Login page. Then contact our support team at [email protected] and report the suspected compromise. Our security team can temporarily freeze your account to prevent unauthorized transactions while the issue is investigated. Never share your password or OTP codes with anyone — milyun staff will never ask for these.

milyun provides a full suite of responsible gaming tools available free to all players. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours up to 6 weeks), and self-exclusion (6 months to permanent). All tools can be activated from the Responsible Gaming section of your account settings. For a full breakdown, visit our Responsible Gaming page.

To self-exclude, log in to your milyun account, go to Account Settings, and select "Responsible Gaming." Choose the self-exclusion option and select your preferred duration — 6 months, 1 year, 3 years, or permanent. Your request will be processed within 24 hours. During the exclusion period, you will not be able to log in, deposit, or play. Any remaining balance will be returned to you. Self-exclusion cannot be reversed during the active period. Remember: "Gambling is addictive. Know when to stop."

The minimum age to register and play at milyun is 21 years old, in accordance with Philippine gambling laws and PAGCOR regulations. Age verification is mandatory during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you know of a minor who has registered on milyun, please report it to [email protected] immediately.

Yes. milyun operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and overseeing online gambling in the Philippines. PAGCOR regulation means milyun is subject to regular compliance audits, player protection requirements, and AML (Anti-Money Laundering) reporting obligations. Playing on a PAGCOR-regulated platform like milyun gives you the assurance that your funds and personal data are protected under Philippine law.